Customer is Always Right. Sometimes.
The first rule in business? The most often heard
response to that question might be that the customer is
always right. And then there are times. . . .
asked a flight attendant to tell me something funny she
had seen on a flight but she answered that she couldn't
think of anything. Her next words were, “Not a lot of
humor with the flying public these days.” Was she
kidding? I watch the flying public constantly to find
funny speech material and they never let me down. Within
minutes, though, she returned grinning from ear to ear.
She had “rethunk” and yes, something funny had happened
one time that might be interest.
for a cross country flight, a woman came on the plane
who was demanding and obviously angry about something.
She was seated in first class, but nothing suited her.
With each complaint, she hit her loud, irritating flight
attendant call button. Ding! There wasn’t enough
overhead space. Please find a place for her luggage.
Ding! She didn’t get the seat she wanted. What could be
done about it? Ding! Ding! Ding! The plane was too hot.
Have the captain turn down the heat. Passengers were
staring, rolling their eyes at each other. A few were
chuckling. The flight attendants were taking turns
waiting on her and the plane hadn't even left the
When they were finally in the air and
half way across the country, dinner was served. It
consisted of a salad, a piece of chicken and a baked
potato wrapped in aluminum foil. Before the flight
attendant could return to the galley, the woman pushed
the button yet again - DING! - and pronounced to the
flight attendant and everyone else within earshot, “This
is a BAD potato.”
The attendant picked up the
potato and spanked it three times. "BAD, BAD, BAD
potato!" and put it back down.